Your privacy choices

Use the unsubscribe link at the foot of any marketing email, or write to contact@startprime.health. We act on it within 10 business days. You will still receive messages about your order, your refills and your account, because those are part of the service.

If you have agreed to receive text messages from us, reply STOP to any of them. Reply HELP for help. Messages about a prescription that is on its way may still be sent by the pharmacy or the carrier.

This site uses only the cookies and local storage it needs to work. It sets no advertising cookies and no third-party analytics trackers, so there is nothing to switch off here.

You can clear or block cookies in your browser settings. If you block the necessary ones, signing in and the assessment may not work.

We do not sell personal information, and we do not share it with other businesses for cross-context behavioral advertising or targeted advertising. There is therefore no sale or sharing to opt out of.

If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of any sale or sharing, now and in the future.

You can ask us to:

• tell you what personal information we hold about you and how we use it;
• give you a copy of it in a portable format;
• correct anything that is wrong;
• delete it;
• stop using it for a purpose you object to.

Write to contact@startprime.health with the subject line "Privacy request" and tell us what you want. We will ask for enough information to confirm that the request comes from you, usually by replying from the email address on your account.

We answer within 45 days. If a request is complex we may take up to 45 days more, and we will tell you so. If we decline a request we will explain why, and you can appeal by replying to our decision. We answer appeals within 45 days. If the appeal is refused, you can complain to the Attorney General of your state.

Some information we cannot delete, for example records the law requires us to keep, or records needed to complete a transaction you asked for. We will tell you when that applies.

You can name someone to make a request for you. We will ask for written permission signed by you, and we may ask you to confirm it with us directly.

You have further rights over consumer health data, including the right to withdraw consent and to receive a list of who it was shared with. They are set out at startprime.health/consumer-health-data-privacy.

Your medical record is kept by The Network Health and by the pharmacy that fills your prescription, not by Prime. Under HIPAA you can ask them for a copy or for a correction. Message your care team from your account and they will tell you how.

Health information is sensitive personal information. We use it only to provide the service you asked for and for the limited purposes the law allows, such as security and legal compliance. Because we use it for nothing else, there is no wider use to limit.

Write to contact@startprime.health, or by post to LAUNCHHQ MARKETING SOLUTIONS - FZCO, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE. Please do not send medical details by email. For anything about your treatment, message your care team from your account.