Consumer health data privacy policy

Consumer health data is personal information that is linked or can reasonably be linked to you and that identifies your past, present or future physical or mental health. It includes the fact that you are seeking care for your weight.

It does not include the medical record kept by your provider or your pharmacy. That record is protected health information under HIPAA and is governed by their notices of privacy practices.

• Body measurements: your height, weight and body mass index.
• Your goals for treatment and the form of treatment you prefer.
• Health conditions, symptoms and history that you report in the intake.
• Medications and supplements you tell us you take, and allergies.
• The treatment you were prescribed, its dose and your refill history, as far as we need them to administer your order.
• Information that could show you sought or received care, such as your order history and your messages to the care team.

From you, when you complete the assessment and intake or write to us. From the technology platform, the medical group and the pharmacy, which tell us what we need to know to administer your order, such as whether a prescription was written and when it shipped.

We collect and use consumer health data only with your consent or as far as it is necessary to provide a service you have asked for. In practice that means:

• passing your intake to a licensed provider for review;
• arranging for a prescription to be filled and delivered;
• taking payment and administering your order and your refills;
• answering your questions and passing clinical questions to your provider;
• keeping the service secure and preventing fraud;
• meeting our legal obligations.

We do not use consumer health data for advertising, and we do not use it for any purpose that is not described here without asking for your consent first.

We share consumer health data only as far as it is necessary to provide the service you asked for, or with your consent. The categories of recipient are:

• the medical group that provides your care, The Network Health, and its licensed providers;
• the licensed pharmacy that fills and ships your prescription;
• the technology platform that runs the intake, checkout and patient portal;
• service providers that host data, send messages and support customers on our instructions;
• payment processors and shipping carriers, which receive only what they need to charge you and deliver to you;
• authorities, where the law requires it.

We do not share consumer health data with any affiliated company.

• We do not sell consumer health data.
• We do not share it with advertisers, data brokers or social media companies.
• We do not use geofencing around health care facilities to identify or track people, to collect consumer health data or to send messages.

• To confirm whether we are collecting, sharing or selling your consumer health data.
• To access that data, and to receive a list of the third parties and affiliates we have shared it with, along with a way to contact them.
• To withdraw your consent to our collecting or sharing it.
• To have it deleted, including from our service providers' systems and archived copies.

Withdrawing consent or asking for deletion may mean we can no longer provide the service, because the service cannot be delivered without this information. We will not otherwise treat you differently for using your rights.

Write to contact@startprime.health with the subject line "Health data request" and tell us which right you want to use. We will ask for enough information to confirm that the request comes from you. There is no charge.

We answer within 45 days. If a request is complex we may take up to 45 days more, and we will tell you why before the first 45 days are up.

If we decline a request, we will explain why. You can appeal by replying to our decision within 60 days. We answer appeals within 45 days, in writing, with our reasons. If the appeal is refused, you can complain to your state Attorney General. Washington residents can do so at atg.wa.gov/file-complaint.

Requests about your medical record go to the medical group or the pharmacy that holds it. Your care team can tell you how to reach them.

We keep consumer health data for as long as it is needed to provide the service and to meet our legal obligations, then delete it or remove what identifies you. Records held by your provider and pharmacy are kept for the periods the law requires of them.

We will post any change here with a new date. We will not collect or share additional categories of consumer health data, or use it for a new purpose, without telling you and asking for your consent first.

Write to contact@startprime.health, or by post to LAUNCHHQ MARKETING SOLUTIONS - FZCO, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE. Please do not send medical details by email. For anything about your treatment, message your care team from your account.